CLIENTDIRECT™ Privacy Policy |
| Effective: September 27, 2006 |
| We created this Privacy Policy to demonstrate our firm commitment to privacy and to make you aware of the kinds of information we may gather about you when you visit this Web site, how we may use that information, whether we disclose it to anyone, security measures in place to protect the information from unauthorized disclosure and misuse, and the choices you have with regard to the information collected on this Web site. |
Information Gathered On This Web Site
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| What information is generated or collected when you visit our Web site? Depending on how you use our Web site, certain types of personal and non-personal information may be generated and collected. |
| Personal Information; In General. When you access certain areas and use certain products and services located on our Web site, you may be asked or required to provide personal information about yourself, including but not limited to your name, address, telephone number, fax number, birthdate or e-mail address ("Personal Information"). We generally use the Personal Information for the purpose for which it was collected, such as creating and maintaining a user account, authenticating a person's identity, processing a document or transaction and responding to customer service requests and other questions, comments and inquiries. If a product or service on our Web site requires that you maintain an account, unique identifiers such as a user name and password may be created, and you will be required to enter your user name and password for authentication and security purposes. |
| Surveys and Contests. From time to time we may conduct surveys on our Web site. Most surveys are simple "click box" surveys where you click a box on the screen to indicate your response. However, we may ask you for certain Personal Information. If a survey asks you for Personal Information, we will use the Personal Information to complete the survey, compile statistics and if applicable, to improve certain aspects of our Web site, or to improve our products or services. We may also conduct contests on our Web site from time to time. If you participate, we will request certain Personal Information from you. We use this information to provide you with announcements and information about the contest, to notify winners and to award prizes. |
| Newsletters. Our Web site may provide you with the ability to receive newsletters. If you choose to subscribe to a newsletter, we may ask you for certain Personal Information where we may send the newsletter to you. You will have the ability to "opt out" of receiving future newsletters. |
| Service-Related Announcements. We may use certain Personal Information to send you service-related announcements about our Web site. For example, if access to our Web site will be temporarily suspended due to maintenance, security or other reasons, we may notify you by e-mail. |
| Bulletin Boards, Chat Rooms and Other User Forums. If you use a bulletin board, chat room or other forum on this Web site, any Personal Information you submit can be read, collected or used by other users of these forums. Therefore, we strongly recommend that you exercise discretion before submitting any Personal Information in these forums. We are not responsible for any Personal Information you choose to submit in a bulletin board, chat room or other forum. |
| Children's Guidelines. Our Web site does not attempt to collect or solicit information, including Personal Information, from persons who are under the age of eighteen. However, given the anonymous nature of the Internet, it is possible that someone under the age of eighteen may access our Web site and provide us with Personal Information. If this situation occurs and it is brought to our attention, we will not use the information in any way without obtaining prior parental consent, and if possible, we will immediately take steps to prevent it from occurring again. |
| "Contact Us" Feature. Like most sites on the Internet, our Web site may allow you to provide us with your comments, questions or inquiries. We may ask you to provide us with Personal Information. The information collected through the "Contact Us" feature is used to investigate and respond to your comments, questions and inquiries. |
| Storage. If you provide Personal Information on our Web site, we may store the information indefinitely, including after our business relationship with you has ceased. |
| Non-personal Information; In General. Another type of information that may be generated and collected when you use our Web site is information that we consider non-personal in nature. For example, we collect information concerning the type of web browser you are using to access our Web site (e.g. Microsoft Explorer®), the URL that referred you to our Web site, the date and time you accessed our Web site and particular web pages within the Web Site, and the Internet address of the web site from which you linked directly to our site. We use this information to measure the number of visitors to the different sections of our Web site, the average time spent on the Web site and to make our Web site more useful and interesting to visitors. We may also share this information with third parties, such as advertisers, to demonstrate the amount and character of traffic on our Web site. We also use this information in conjunction with certain Personal Information to track when an account was accessed, or when changes were made to particular transactions or documents. The tracking information is accessible only to individuals who are authorized to have access to such information, such as a supervising broker or a transaction coordinator. |
| Use of Cookies. What is a cookie? A cookie is a data file that is created and stored on your computer's hard drive when you visit a web site. The typical purposes of a cookie are to make your use of the web site easier and more convenient and to assist the web site in tracking your use of the site. For example, a cookie may save registration information, passwords, purchases or preferences that you create when using a web site so you don't have to re-enter this information. Cookies may also indicate which areas of the site are popular and which aren't. Our Web site uses cookie technology to verify user information, to track session timeouts, to personalize your experience when visiting the Web site (such as giving you a personalized greeting when you visit the Web site), and for security purposes. You must allow the use of cookies when using our Web site. By not accepting cookies, you may impair your ability to use the Web site. |
| Internal Business Purposes. We may use Personal Information and non-personal information gathered on this Web site for our internal business purposes, such as quality control or customer analysis. |
Information on this Web Site That
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| Credit Card Processing. If you provide credit card information on this Web site, the credit card information (along with any required Personal Information) will be provided to a third party credit card processor in encrypted form, and the third party credit card processor will use the information solely to process and complete your transaction. Our credit card processor will not use or disclose the information for any other purpose unless required by law. We will reveal only the last four or five digits of your credit card number if we send you a confirmation of your transaction. If we have trouble processing your credit card information, we may use your Personal Information to notify you of the problem. |
| Sale of Business or Assets. If we sell our business, interests in our business or some of our assets, our customer information (including Personal Information of customers) may be provided or transferred to the new owner as a part of the sale. |
| Required by Law; Criminal Activity. We may disclose information provided by you if we are legally required to do so, such as by court order or subpoena. We may also disclose account and other Personal Information if necessary to enforce our rights and rights of others in connection with any agreement, relationship or transaction with you. We may disclose Personal Information if we suspect fraudulent or criminal activity, such as providing information to law enforcement agencies, or providing information to other organizations for fraud protection. Rest assured we will comply with applicable laws when disclosing information for this purpose. |
| Other Products and Services. We may use your Personal Information or we may provide your Personal Information to our affiliates so that we or they may send you information about products or services that may be valuable or interesting to you. If you would like to "opt out" of having your Personal Information shared with our affiliates for marketing purposes, please send us an e-mail at customers@car.org (please put "CLIENTDIRECT™ Third Party Opt Out Request" in the subject line), or write us at CLIENTDIRECT™ Attention: Third Party Opt Out Request, 525 South Virgil Avenue, Los Angeles, California 90020. Please provide us with your name and address and the Personal Information that you would not like us to share with our affiliates for marketing purposes. |
Security |
| We have adopted electronic, physical and procedural security measures such as firewalls, intrusion detection, encryption, internal and external audits, limitations on employee and third party access, employee training and oversight, password protection and vulnerability scans to protect Personal Information collected and maintained on this Web site from unauthorized access, disclosure and misuse. We protect the security of your Personal Information during transmission by using Secure Socket Layer (SSL) technology to encrypt the information. |
Other Considerations |
| Advertisements. Like many other web sites on the Internet, we may sell advertising space on our Web site to other companies. The advertising space we sell, if any, is usually in the form of an electronic "advertisement banner." An advertisement banner is essentially a graphic link to the actual Internet web site of the advertiser. While we hope you find our advertiser's products to be useful, we cannot assume any responsibility for the privacy practices of our advertisers. Therefore, like any other Internet web site you may visit, we encourage you to become knowledgeable of the privacy policies and practices of our advertisers prior to providing information on their sites. |
| Links to Other Sites. In many areas of our Web site, we have included links to other Internet sites which we feel add to or improve the quality of our Web site. Some areas of our Web site may have links to downloadable software, such as Adobe Acrobat(R). These third party companies and their software operate under their own privacy and security policies. While we hope you find these links helpful, we cannot assume responsibility for the privacy practices, security or the content of any linked site. Therefore, we encourage you to investigate and determine the privacy policy and practices of any linked site prior to providing information to the linked site. |
Choices You Have Regarding Your Personal Information |
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Certain states may give you the legal right to review your Personal
Information; find out to whom your Personal Information has been
disclosed; or request the correction, amendment or deletion of your
Personal Information. If you wish to exercise any of your legal
rights with regard to your Personal Information, or if you would
simply like to correct or update your Personal Information collected
on this Web site, please e-mail us at customers@car.org or send a
request in writing (or as otherwise allowed by law) to:
CLIENTDIRECT™ 525 South Virgil Avenue Los Angeles, California 90020 |
Contacting Us about this Web Site |
| If you have any questions about this Privacy Policy, the practices of our Web site, or your dealings with our Web site, please feel free to email us at: customers@car.org or write us at: CLIENTDIRECT™, 525 South Virgil Avenue, Los Angeles, California 90020. |
Changes to Privacy Policy Statement |
| With the ever-changing environment of the Internet and to maintain our ability to improve the quality and safety of our Web site, we reserve the right to change this Privacy Policy at any time. In the event we make any material changes to our Privacy Policy, we will notify you by updating the Privacy Policy's Effective Date and indicating the previous Effective Date. As you use our Web site, we encourage you to periodically check back with this Privacy Policy for changes that we may make. Your continued use of our Web site will constitute your agreement to any changes we make and if you do not agree with a change, please refrain from using our Web site. Thank you! |